WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 14 days from the date of delivery to claim for the return or exchange if:
The product is damaged, stained, defective or incomplete.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.
Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.
HOW DO I APPLY FOR THE RETURN?
To return an item, please email us at email@example.com or simply reach out to our team on (+92) 303-203-3631 with the return reason and order details.
Once our customer support team approves the return, you will be requested to return the parcel to the location provided by our team.
You will have to pay the courier charges that will not be refunded unless the return is a result of our error (wrong or defective product sent).
WHEN WILL MY RETURN BE PROCESSED?
We aim to process all returns within 5-7 working days of receipt.
During busy periods, please allow up to 14 working days for your return to be processed.